Return & Refund Policy



We ship all orders to whole Malaysia.


We charges flat rate per item you buy. The shipping cost is shown on the shipping page when you perform checkout.


Your orders will be processed daily during business days, from Monday - Friday. Orders that are placed on Weekends or Public Holiday(based on Malaysia) will be then processed on the following business day. Orders are usually delivered within 5-7 business days once the payment is confirmed.




Damaged or Wrong Shipment


We always check the product before send out to our customers. If any damaged shipment or wrong product shipped, you have to call/email/sms us immediately. Returns are not accepted after 7 days.


The return product must in the following conditions, falling which the product will not be accepted:


It must in its original packaging


All hangtags, locks, label, use instructions, guarantee and other tags should be present in proper condition


If wrong product shipped due to our error, we will refund any cost incurred in returning the product.


Wrong Shipping Address


If product returns due to fault shipping address provided by customer, we will re-confirm the address again with the customers. If we found that the address is being provided wrongly by customers, any extra return fees will be charged on you.


TWINSAUDIO.COM.MY may make charges to the terms. You understand and agree that if you use the services after the date on which the terms have changed.